SmarterMail Upgrade

Scheduled Maintenance Report for JerseyConnect

Completed

The scheduled maintenance has been completed.

Posted Sep 02, 2026 - 22:16 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 02, 2026 - 22:00 EDT

Scheduled

This update has improved the security of multi-factor authentication (MFA) and as a result all existing App Passwords will be regenerated after the upgrade. If your account is enabled for MFA and you use a mail client, you will need to log into webmail on Thursday 9/3 to receive your new App Password and update your mail client. The first time you log into webmail after the update, a modal will pop up with your new App Passwords. Additionally the App Passwords can be found in the Settings area. See the Configure Third-party Applications with App Passwords (https://help.smartertools.com/SmarterMail/Current/Topics/User/Settings/MySettings/AccountSettings#twostep) section in the SmarterMail help for more details.

If you have any questions or concerns please contact the JerseyConnect support staff at https://support.jerseyconnect.net or emailing support@jerseyconnect.net.

Posted Sep 01, 2026 - 09:07 EDT

This scheduled maintenance affected: Email Hosting.